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1. How do I arrange to connect or disconnect my utility service?

If you are within the city limits of El Paso, give us a call at (309) 527-4005. If you are buying / selling the property, please give us a call in advance of the closing so we can arrange a final reading of the meter and bill the appropriate parties for their utility service. A deposit is not required.

2. Who do I call for utilities other than water?

The City of El Paso utility bill includes charges for water and sewer. Utilities such as electric service, telephone, internet or cable television are handled by private companies. Within the city limits, you are most likely served by:

• Electric service - Ameren: (800) 755-5000
• Gas Service-Nicor-888-642-6748
• Telephone Service/Internet - Consolidated Communications: (800) 400-5568
• Cable Television/Internet - Mediacom: (800) 874-2924
• Cable Television/Internet-Heartland Cable 800-448-4320

3. My water was shut off; how do I get it back on?

Give us a call at (309) 527-4005. There is a $75 fee for the first time and $100 fee there after within a years time to reinstate terminated accounts.

4. Why is my bill so high?

The minimum water / sewer bill is $26.42 for 2,000 gallons. For usage that exceeds 2,000 gallons it is 1.099 per gallon. If you have an abnormally high bill but have had normal charges for the last few payment periods, it's likely that you have a leak of some kind. A leaky toilet can lose 2,000 gallons a day. Leaving the garden hose running could waste 750 gallons an hour. Even a dripping faucet could cost you for an extra 1,000 gallons or more a month.

5. I'm filling up my new swimming pool, do I get charged for that?

If you use water that flows through your meter, you get charged for that water plus applicable sewer charges.

6. What is the automatic debit option for paying my bill?

The automatic debit option, also called bank drafting or ACH debit, is a service that allows you to automatically pay your City of El Paso utility bill from your checking account. No writing checks, finding stamps, remembering to mail your payment on time, or worries when you're out of town. The amount of your bill is automatically deducted from your checking account.

Every month you'll receive your utility bill in the mail, but you don't need to write a check. The 10th of the following month, the amount of your bill is deducted from your checking account automatically. The transaction appears on your bank statements.

7. There was a voice message on my answering machine from the city stating that this was a courtesy call regarding my utility bill. What should I do?

There are a couple of reasons the city may call. If our technicians notice a leak or if there is a line break, we may try to contact you so you are aware of the situation. If your meter needs to be changed or needs a new battery, it is possible that the city is trying to give you a courtesy call to let you know.

You need to call (309) 527-4005, or come in to our office at 125 West Front Street during our business hours, Monday through Friday from 9:00 am to 5:00 pm, to figure out what is wrong.